Privacy Policy
Last Updated: 21 October 2026
AyurSuppz, operated by NIG Care, respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit ayursuppz.com, place an order, contact us, or subscribe to communications, including WhatsApp messages.
1. Information We Collect
Depending on how you interact with us, we may collect:
Contact information: Name, email address, mobile number, billing address, and shipping address.
Order information: Products purchased, payment status, payment method, transaction reference, and delivery details.
Device and website usage information: IP address, browser type, device information, cookies, and pages visited.
Communications: Enquiries, feedback, reviews, and messages sent through our website, email, phone, or WhatsApp.
Consent records: Your communication preferences and records showing when, where, and how you subscribed or withdrew consent.
Payments are processed through payment service providers. Please do not send full card details, PINs, passwords, or OTPs through our support channels.
2. How We Use Your Information
We use personal information to:
Process payments, fulfil orders, and manage deliveries, returns, and refunds.
Provide customer support and respond to enquiries.
Send order confirmations, payment updates, and shipping notifications through authorised channels.
Send product announcements, offers, and other marketing communications where you have provided the relevant consent.
Understand website performance and improve our products and services.
Maintain consent records, prevent fraud, resolve disputes, and meet applicable legal obligations.
We use information only for the purposes described in this policy or other purposes communicated to you where required.
3. WhatsApp Communications and Opt-In
With your permission, AyurSuppz may send WhatsApp messages such as order updates, delivery notifications, customer support responses, product announcements, and promotional offers.
You can opt in by providing your mobile number and taking an affirmative action, such as selecting an unticked consent checkbox on our website or submitting a form that clearly explains the WhatsApp messages you agree to receive.
The consent notice will identify AyurSuppz and describe the message categories covered. Where separate options are provided for order updates and marketing, we will respect your selections.
Providing a phone number, placing an order, or accepting this Privacy Policy does not by itself constitute consent to WhatsApp marketing. Contacting us on WhatsApp allows us to respond to your enquiry; it does not automatically subscribe you to ongoing promotions.
WhatsApp marketing consent is optional and is not a condition of purchase.
4. Withdrawing WhatsApp Consent
You may withdraw your consent at any time by:
Replying STOP or UNSUBSCRIBE to our WhatsApp messages.
Using an unsubscribe option provided in a message.
mailing ayursuppz@gmail.com with your registered mobile number and request.
Calling +91-7986801207 during our working hours.
We will honour your request and stop the relevant WhatsApp communications. You may stop promotional messages separately or request that all WhatsApp messages stop.
Withdrawal does not affect orders already placed or information we must retain for legitimate legal or operational purposes. Necessary order communications may continue through another available, permitted channel.
5. Cookies and Advertising Technologies
We may use cookies and similar technologies to operate the website, remember preferences, measure traffic, and support advertising.
Where required, we will request consent before using non-essential cookies. You can manage cookies through your browser and any cookie controls available on our website. Disabling certain cookies may affect website functionality.
WhatsApp messaging consent does not automatically authorise unrelated advertising uses of your information.
6. Sharing Information
We may share relevant information with service providers supporting:
Website hosting and store operations.
Payment processing.
Shipping and logistics.
Customer support and communication delivery, including WhatsApp Business Platform providers.
Analytics and advertising, subject to applicable permissions.
We may also disclose information where legally required or necessary to protect our rights and prevent fraud.
We do not sell or rent your personal information. Service providers may process information under their agreements with us and their applicable privacy policies. WhatsApp communications also involve processing by WhatsApp/Meta under its applicable terms and privacy policies.
7. Security and Retention
We use reasonable technical and organisational safeguards to protect personal information. However, no electronic storage or transmission system is completely secure.
We retain information for as long as reasonably necessary for the purposes described, including order administration, customer support, accounting, dispute resolution, and legal requirements. Limited consent and opt-out records may be retained to document preferences and prevent unwanted messaging.
8. Your Privacy Choices
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent for consent-based processing.
Contact us using the details below. We may need to verify your identity before acting on a request. Certain information may need to be retained to meet legal obligations.
9. Contact Us
Brand: AyurSuppz
Business Name: NIG Care
Website: https://ayursuppz.com
Email: ayursuppz@gmail.com
Phone: +91-7986801207
Working Hours: Monday–Saturday, 10:00 AM–6:00 PM IST
For privacy concerns, consent withdrawal, or complaints about how your information is handled, please contact us using these details.
10. Policy Updates
We may update this policy to reflect changes in our practices or applicable requirements. The latest version will be published on this page with its updated date.
Where a change requires fresh consent, we will request it. Continued website use does not replace any consent required for marketing communications.